Addressing Sources of Collateral Damage in Four Mentoring Programs
by Gary M. Kilburg & Thomas Emerson Hancock - 2006
This article examines the types of recurring problems that can inhibit K–12 mentoring team relationships and intervention strategies to remedy those problems. The study examines 149 mentoring teams in four school districts over a 2-year period. Data collection was coordinated by the researcher who was also the trainer for the four school districts' mentoring programs. Each year of the study, the survey and interview processes were repeated. From the analysis of data, the research team identified a common set of recurring problems during both years. Intervention strategies were then identified, introduced, and assessed. Results indicate the need for continual assessment of mentoring programs and mentoring team relationships, financial commitment from the school district, a rigorous mentor selection process, and providing in-service and workshop opportunities for problem solving.
SAMANTHA AND ELOISE
Samantha had worked as a fourth- and fifth-grade teacher in the same school district for 9 years. She had an excellent reputation as a teacher and was excited about the opportunity to become a mentor in the districts new mentoring program. After talking with some of her colleagues and the principal about the new role and responsibilities, she applied for the position as mentor. When the screening process was complete, Samantha was informed that she had been accepted as a mentor for Eloise, a beginning first-grade teacher in another elementary school within the district.
Eloise and Samantha met for the first time the day before in-service. They spent time discussing the students, the culture of the school district, the administration and school board, classroom management issues, and a variety of other topics that were on Eloises mind. That first day seemed quite promising.
Over the next month, Samantha and Eloise found it difficult to find time to meet. The problem was exacerbated by the fact that Eloise was in an elementary school that was about a mile away from Samanthas school. Complicating the matter even further was the amount of preparation that was required of both teachers just to begin the school year, in addition to taking on their new roles and responsibilities as mentor and mentee. Eloise needed information and direction from Samantha, but it was not occurring on a regular basis because of distance, lack of time, and both womens daily duties. Although e-mail was a resource for communicating, the server was not always available. Both Eloise and Samantha would have liked release time for observations. Unfortunately, that was not possible. The district had only a small grant that paid for a few mentoring activities, and release time was not included. What had initially seemed promising was not being given a chance to develop and succeed.
At the close of the school year, Samantha and Eloise reflected on their experiences. They characterized their relationship as supportive, even with the limitations that existed. Samantha was not pleased with her lack of ability to assist Eloise, although Eloise did not blame her for that. Both were disappointed and frustrated that they had not been able to meet on a regular basis. They also felt that it was not helpful for the school district to have placed a first-grade teacher with a mentor who had no experience teaching at that grade level. In the end, the two teachers were supportive of the mentoring program but recommended some revisions that would be helpful to future mentoring teams.
The story of Samantha and Eloise is illustrative of the discouragement that many new teachers and their mentors feel as a result of mentoring that falls short of what was anticipated. Regardless of the benefits that formal mentoring programs might provide, it is unfortunate that programs often fall prey to problems that inhibit the effectiveness of the mentoring relationship.
The research team recognizes that a majority of mentoring relationships are successful. This was the case in the school districts that this study reports on. Our concern is that regardless of all that a school or school district might do in preparing their new teachers and mentors to have a successful mentoring experience, mentoring practices may still fall short of the ideal. Addressing such failures is the subject of this research study. Our research questions are: (1) What types of problems do mentoring teams encounter in the mentoring relationship? (2) Which problems recur on a regular basis? (3) What impact do intervention procedures have on mentoring team members who encounter problems on a regular basis?
For the purpose of this study, collateral damage refers to the negative impact on both the mentor and the new teacher during the mentoring process.
For many new teachers, the transition from their student teaching experience to their first teaching assignment can be traumatic; the same can be true for mentors as well. Part of the transition for the new teacher and mentor is dealing with the responsibilities of a new job (mentoring), along with the other responsibilities they have. Trying to acculturate and integrate the changes, complexities, and realities of teaching and mentoring, along with dealing with problems that are typically encountered in this new environment, can be an overwhelming experience for some (Corley, 1998; DePaul, 1998; Veeman, 1984).
Although no single mentoring program design meets the needs of every school district in every situation, there is a broad consensus regarding the factors that can negatively impact a mentoring program and mentoring team relationships. The following is a discussion of some of those factors.
MATCHING AND SELECTION
There are clear indications in the literature that both mentor and new teacher can fall prey to ineffective matching practices (Brock & Grady, 1998; DePaul, 2000; Huling-Austin, 1990; Kilburg, 2002; Newton et al., 1994). When school districts limit the number of matching factors, the result may have a negative impact not only on the mentoring relationship but on the mentoring process as well. Those factors include work in the same building (Brock & Grady; Ganser, 1995); similar interests and philosophy (DePaul); willingness to work with the new teacher (Brewster & Railsback, 2001; DePaul; Kilburg); strong interpersonal skills (Kilburg); same grade level and subject (Block & Grady; Ganser); experience (Ganser); and expertise in a variety of areas (Brewster & Railsback; DePaul; Kilburg).
Lack of time is yet another factor that negatively impacts the quality of the mentoring relationship and that can determine in some cases whether the relationship will be a success or failure (Ganser et al. 1998; Guyton & McIntyre, 1990). In a study by the National Foundation for the Improvement of Education (1999), 38 percent of prote´ge´s who worked with mentors a few times a year reported substantial improvements to their instructional skills. That figure jumps to an impressive 88 percent for those who work with mentors at least once a week (p. 5). Other studies have shown that when mentors and prote´ge´s are provided with time to meet, the end result is usually a relationship that exhibits trust, respect, and a genuine concern for one another (Arends, 1998; Latham, Gitomer, & Ziomek, 1999; Tauer, 1998). However, when that time is reduced because of building proximity, part-time versus full-time teaching status, busy schedules, or lack of release time, the relationship will very likely be impacted in a negative way, and the mentoring experience may be seen as nothing more than a token gesture.
Emotional support is another factor that can impact the quality of the mentoring relationship. Newton et al. (1994) wrote that one of the strongest needs that new teachers have is emotional support. As new teachers are adjusting to a new career and continually putting themselves on the line with parents, students, and administrators, they need to know that someone is willing to support them. Providing that support is important because it helps the new teacher understand that he or she is valued and that someone is there to listen and care. When emotional support is limited or is not being provided, the new teacher can be expected to feel insecure and frustrated, and lack confidence (Brewster & Railsback, 2001; Kilburg, 2002).
COMMUNICATION AND COACHING
Just as good teachers adjust their teaching and communication to meet the needs of their students, mentors need to adjust the way they communicate and coach to meet the needs of the new teacher. According to Newton et al. (1994), mentors must be willing to communicate belief in the new teacher and provide them with direction, while at the same time allowing them to make decisions for themselves. Boreen, Johnson, Niday and Potts (2000) and Kinlaw (1999) argued that good communication and coaching help to strengthen collaboration and reflection-in-action, which in turn contribute to performance and the professional development of both new teacher and mentor.
When a mentor is not skilled in those areas previously identified, the result may be that the mentor directs, commands, or takes authority from the new teacher, reduces or eliminates input from him or her, or simply shuts down and makes a choice not to collaborate with the new teacher (Boreen et al., 2000; Brewster & Railsback, 2001; Kinlaw, 1999; Weeks, 1992). Unfortunately, when communication is minimized and is not a priority for one or both mentoring team members, we can expect to see a relationship that is not functioning at its full potential. Communication is a skill, and not every adult is as skillful in communicating with other adults as he or she might be with his or her students. That is why school district personnel must be thoughtful and intentional in their selection of mentors and the training that is so important to the professional development of the mentoring team relationship (Kilburg, 2002).
CHANGE AND CONFLICT
For many, the reality of the first teaching and mentoring assignment can be an eye-opening experience. Managing a heavy workload while taking on an additional role without altering current roles and responsibilities can complicate a teachers life. Add to this the complexities of working with parents and students and trying to adjust to a new environment. All these factors can have a dramatic effect on how the mentoring process is carried out (Corley, 1998; Veeman, 1984). Change can seriously complicate lives. Thus, a small problem or difference of opinion can escalate because of the anxiety and frustration that one or both of the mentoring team members feel in their increasingly complex and changing lives.
Although change is not necessarily viewed as a negative, it can impede the mentoring process. Kilburg (2002) suggested that knowing that some mentoring teams might encounter problems should assist those who are planning and coordinating mentoring programs develop strategies to address the issues of change and provide more realistic expectations of potential problems. Unfortunately, it is important to remember that although change may be planned for, it is not always anticipated or appreciated. As Fullan and Stiegelbauer (1991) reminded us, Change is everywhere, progress is not (p. 345).
THIS RESEARCH STUDY
When mentoring programs function in a way that nurture and support the new teacher and mentor, the programs are usually effective. Unfortunately, mentoring can become complicated even under the best circumstances, and what seems to have potential for both mentor and new teacher may be a recipe for disaster (Huling-Austin, 1990; Villani, 2002) resulting in collateral damage.
In this study, we were interested in a systematic investigation of the collateral damage that occurred with mentoring team members in programs that we had designed. We wanted to determine if the mentoring programs encountered any problems and if those problems were consistent with the literature. We also wanted to determine what challenges were encountered on a regular basis. Finally, we wanted to evaluate our intervention procedures. Our goal has been to make the mentoring team relationships as free as possible from problems that could negatively impact the mentoring relationship.
By gathering data along these lines, we further hoped to clarify and extend the literature base so that mentoring practices could have more widespread success.
This was a qualitative study investigating the interactions and relationships between mentors and new teachers in four school districts. Multiple data collection techniques were used: (1) gathering data from fieldworkthat is, spending time in the setting where participants normally spend their time (Wilson, 1997; Yin, 1994, 1998); (2) providing firsthand accounts that contribute to the depth of the study (Wilson; Yin, 1994,1998); and (3) using survey and interview data to establish a chain of evidence (Gay & Airasian, 2000; Wilson; Yin, 1994, 1998).
Data were collected over a 2-year period from 149 mentoring teams in four school districts. During the first year of the study, mentoring teams were from two school districts that were participating in mentoring programs. One school district was from a large metropolitan area, and the second was from a small rural community. During the second year of the study, data were collected from 105 mentoring teams in four school districts: two from a large metropolitan area and two from small rural communities. Two of the four school districts had participated in the study during the first year. The school districts ranged in size from over 1,000 teachers with over 17,000 students to 45 teachers with 720 students. There was a total of 257 mentoring teams across the four school districts.
Data collection was coordinated by the principal researcher who designed the school districts mentoring programs and was also the trainer for the four school districts programs. Each year of the study, the survey and interview processes were repeated; each district had new teachers entering the mentoring process each year. During both iterations of the study, four steps were used to collect data. The data reduction for the second year occurred one year after the first. Thus, there was no conscious attempt by the researcher to replicate the commonly occurring problems.
The first step was to ask the participants to assess the mentoring program at the beginning of each of four workshopsin October, February, April, and Junefor mentors and new teachers. Surveys given to each participant included open-ended questions regarding problems that mentoring teams were encountering regularly. During the last half of each workshop, participants discussed their comments on the survey, and the researcher recorded responses. The same survey and discussion protocol were used in the second year of the study with new mentors and new teachers. The assessment process was part of an ongoing evaluation of the mentoring program and mentoring team relationship. The researcher did not prompt the participants to answer in any specific way.
In step two, surveys were read one at a time, and problems were recorded. Common problems were identified in the surveys. Another trainer was consulted regarding the problems identified. The discussions regarding the surveys were analyzed by reflecting on the data and reducing them to a manageable form. This allowed the research team to compile a list of categories to identify problems that mentoring teams were encountering.
The third step involved identifying recurring problems, from the list of problems identified in step two, that mentoring teams were encountering. Mentoring team members who had identified recurring problems in the surveys were interviewed in small groups and individual settings over the school year. The objective was to collect data through in-depth interviews that would provide a clear picture of the negative impact of those recurring problems on the relationship. The interviewer took field notes that provided more detail to the survey data and then transcribed them immediately following each session. Typically, the interviews were conducted as a part of the four workshops that mentoring team members participated in during the school year. The time given for each group interview was typically 30 minutes on average. Between 10 and 14 mentoring team members were interviewed in an individual setting in one of the school district buildings, each averaging 50 minutes in length. The interviews were conducted to discuss the problems that mentoring teams were encountering on a regular basis and to help form a clearer picture of the collateral damage that was occurring for both team members. From the data gathered in the first three steps, the research team applied a standard of selection to determine which problems would be addressed through intervention procedures. To meet the standard of selection, the problem had to occur on a regular basis for at least four months and for at least 50% of mentoring teams that had recurring problems.
In step four, intervention strategies were selected after the senior researcher met with the mentoring coordinator in the school districts main office. The responsibility of the senior researcher was to provide data regarding the recurring problem or problems and then assist the mentoring coordinator in deciding on an intervention strategy to implement. After the intervention strategy had been implemented, the mentoring team members were interviewed about the strategy for the purpose of determining its success or failure.
In responding to the first two research questions regarding the types of problems that mentoring teams encountered and the types of problems that mentoring teams encountered on regular basis, the data indicated the following findings.
THE FIRST YEAR
During the first year of the study, the average return rate for all four surveys was 94%. Of the 44 mentoring teams, 75% (33) said that they had no problems and were satisfied that the mentoring experience had been very helpful. The remaining 11 identified a variety of problems in their mentoring relationships. After all problems were identified, the 11 team members were interviewed to determine which of those problems were recurring.
An interesting finding regarding mentoring teams that were encountering recurring problems was that one problem manifested another. Time was typically the common factor in all problems. Table 1 identifies the types of common problems encountered by mentoring teams and a list of recurring problems that caused issues within the mentoring relationship.
THE SECOND YEAR
The average return rate for all four surveys in the second year of the study was 96%. Seventy-eight of the 105 teams surveyed were from two new school districts that had not been a part of the first year of the study. Of those 78, 17 teams indicated that they were having occasional problems in their relationships. From the two districts that had participated in the first year of the study, 7 of the 27 new mentoring teams indicated problems.
Of the 17 mentoring teams interviewed that were having some problems, 10 said that they were encountering problems on a recurring basis. The two school districts that participated in the first and second year of the study found that 3 of the 7 mentoring teams were also encountering problems on a regular basis (Table 2).
It is noteworthy that the recurring problems were essentially the same during the first and second years of the study. Because we considered whether this finding of consistency could be an artifact of our scoring, we could not identify a confounding or biasing factor.
TEACHERS RESPONSE TO INTERVENTION PROCEDURES
Once a mentoring team had been identified as having a problem or problems that were negatively impacting its working relationship, intervention procedures were introduced by the mentoring program coordinator or the mentoring program trainer. (It is important to note that each of the 35 mentoring teams typically encountered multiple problems during their partnerships.)
After an intervention was introduced, each mentoring team provided regular updates on the effectiveness of each intervention strategy. The senior researcher and trainer for the mentoring programs supplemented the surveys with informal interviews and conversations with mentoring team members before and after workshops, and by e-mail. Mentoring program coordinators also played an important role in providing information through regular meetings with the senior trainer regarding problems that some of the teams were encountering. Confidentiality was maintained during these meetings. The senior researcher and trainer found teachers to be quite candid in their conversations, giving both positive and negative feedback. For example, on a number of occasions, several teachers shared that they felt the school district could have done a better job in selecting their mentors. When they were asked why they felt that way, they responded that their mentors were not at the same school, or at the same grade level, or in the same subject or specialty. For purposes of confidentiality, the term new teacher has been substituted for the teachers name in certain cases. Below are responses by teachers to the intervention procedures.
All 35 of the teachers who encountered problems identified time as the factor that most negatively impacted them. The teachers said that having time to meet was especially difficult when each team member was in a different location. The use of e-mail, the use of the telephone, and meeting outside the school were seen as positive suggestions by the mentoring coordinator, although a small number of mentoring teams were already using e-mail. Unfortunately, the e-mail service was not always dependable. Several of the veteran teachers suggested that the new teachers they were mentoring felt uncomfortable about asking the mentors to take time outside of the school day to meet with them even though they had told them it was okay to do so. In a least three cases, the mentors said that they could not respond in a timely way to the new teachers because of their busy schedules. Using e-mail and the telephone was not considered a viable option, according to these mentors.
For one new teacher, the interventions were simply ignored. He continually argued that he just didnt have the time to meet with the mentor or plan his lessons. In the end, he was told by both the mentoring coordinator and his mentor that he had no choice in the matter.
As a result of that confrontation he had this to say:
I guess that I really screwed up. I just didnt think that I would have so much to do all of the time, and it just never seemed to end. The easiest thing I could do was just not deal with it, but it still didnt go away even when I did that. When I was confronted by the coordinator and the mentor, thats when I knew things better change or I wasnt going to make it . . . I was using time as an excuse to not do what I was supposed to do.
A majority of mentoring team members understood that time would be an issue. They also understood that it was to difficult for administrators to rearrange their schedules so that they would have time to meet. As a result, most of the team members were willing to work through the time management concern. As one mentoring team noted, We understood that we probably wouldnt have the time needed to carry out all of the mentoring conversations that we needed to have. So we just did the best we could.
In one case, a veteran teacher was relieved of his position as a mentor because of negative comments made regarding the school districts board of directors and the principal. The mentor was extremely angry at being relieved and indicated that he believed the administration and the school board were out to get me. The new teacher felt a great deal of relief because he didnt have to listen to the mentor constantly complain about the school board and the administration anymore. The new teacher felt that the mentoring coordinator was looking out for his best interests, especially when he was given a new mentor. He saw that as a positive step, not only for himself but also for the mentoring program. One of the comments the new teacher made captures his relief:
Ive never run into a situation like this before where someone just wanted to complain about the administration and the school board all of the time, even when he was mentoring me. It was awful . . . I was beginning to wonder if others were encountering the same thing. When the mentoring coordinator and superintendent talked to me about what was going on, it was such a relief. I felt like this huge rock had been lifted from my shoulders.
Three new specialists to a school district experienced having only one educational specialist whom they shared as their mentor. The mentoring program provided no other options for them. As a result, the new specialists felt that they were not being given the appropriate help necessary to do their jobs. Although they understood the reasons that the district did not provide more help, that didnt relieve the anxiety and frustration that they felt almost every day. For at least one new specialist, it felt like I was being left out in the cold with very little support. Yet another specialist expressed her frustration in the following way:
Its hard for me to believe that the school district released some of the veteran specialists and then hired specialists with limited experience within the next 2 years. The unfortunate part about this is that we all have such heavy caseloads, including our mentor, that we seldom get to talk with one another other than at our case meetings.
Seven teams experienced personality conflicts and were not able to resolve the conflicts without mediation by the mentoring coordinators. All but one of the conflicts was resolved, according to the coordinators. Both mentors and new teachers from the teams that were successful in resolving the conflicts seemed to agree that they very much appreciated the effort that their mentoring coordinator had made on their behalf. They also said, we appreciated the problem-solving time we were given in the workshops to talk about problems we were having and how we might deal with them in a more effective way. In one mediation session, the mentor admitted, I had communicated information to the new teacher that was not accurate but I didnt know it until the mentoring coordinator brought it to my attention. However, that didnt happen until the new teacher had confided that the relationship was just not working out and decided to talk to the mentoring coordinator first. Only one team felt that the mediation process did not work for them. Both mentor and new teacher felt that [they] just didnt feel as though [they] were a good match from the start, and it really didnt make any difference what the coordinator did, it just didnt seem to work. When asked why the relationship wasnt working out as well as it should, the mentors response was, Our personalities are so different, and we both have pretty strong personalities that the give and take that we expected just wasnt there. In the end, both mentor and new teacher agreed to disagree.
Twelve mentors were not in the same schools as their new teachers. The intervention introduced in most cases was to provide a different mentor at the host school in which the new teacher was teaching. Unfortunately, this process took time. In several cases, the mentors felt displaced because someone else had taken his or her place as mentor. Other mentors felt some sense of relief that they didnt have to bear the weight of helping the mentee all the time. One mentor commented, It wasnt that I didnt want to help . . . I felt very responsible for creating opportunities to meet, which didnt always work because we were in different schools.
Several new teachers who had been assigned a new mentor teacher seemed to agree that, the mentoring coordinator should have made that assignment in the beginning rather than wait until a problem developed. Nevertheless, those teachers said in individual conversations with the trainer that they did feel supported by the districts action. One new teachers comment seemed to reflect how many of the other teachers felt: I didnt quite understand why we were assigned a mentor in another building, but when they found out that it was becoming a problem, they acted pretty fast in accommodating us. In six cases, the new teachers had already sought out informal mentors at the schools where they were teaching. Consequently, each felt very comfortable with the new partnership and didnt want the school district to provide them with an assigned mentor. The mentoring coordinator agreed to their request.
All 35 of the new teachers said that emotional support was a critical aspect of the relationship with their mentor. Unfortunately, a few new teachers felt that they were not receiving that support, even after the mentors had received training in how to develop supportive relationships in workshops and in-service training. One new teacher said, I dont think that the training my mentor received was real helpful. Although she provides some support, it wasnt enough to make a difference. On the other hand, almost all the mentors felt that they were doing their jobs and providing the needed emotional support. It was interesting to note that in two cases, the mentors didnt agree on the type of emotional support needed by new teachers. They believed that the new teachers needed to be dealing with things on their own. In other words, as one new teacher suggested, thrown into the lions den.
The intervention procedures that were introduced included more problem-solving time in workshops and meeting with the mentoring coordinators to begin a dialogue with the mentor and new teacher. For the most part, these interventions were helpful. Although many of the mentors felt that they were doing what they were supposed to, what many found was that, [they] began to realize in the conversations that [they] were having with the coordinator that there are degrees of support, and what may work for one new teacher may not work for another. That was helpful information.
Seven of the new teachers did not have mentors with teaching experience at the grade level they were assigned to teach. The intervention for 3 of the 7 was to ask another veteran teacher who had taught at that grade level to mentor along with the original mentor. Most of the new teachers said that they appreciated having the new mentor, but they also indicated that this was something that should have occurred at the beginning of the school year, when the mentors were first assigned to the new teachers. One comment made by a mentor was also supported by the three new teachers: The school district should have known this wasnt going to be a good match for us, but after they realized there was a problem, they provided the help we needed. Two of the 4 new teachers who were not assigned a second mentor had already made connections with a teacher at their grade level at their school and didnt need an assigned mentor. Both new teachers expressed, Both of us were disappointed that the school district didnt provide us with mentors that taught at the same grade level, but at this point, were very happy with the mentor we now have, mainly because we got to pick them.
One of the mentoring coordinators made the following comment, which was helpful in understanding why some of the schools did not assign a veteran teacher in the same school: We realize that placement at grade level is really the ideal situation for the mentor and new teacher, but when you dont have a veteran teacher with at least 3 years of experience required by the mentoring program, then you have to do the next best thing.
In one case, the mentor failed to provide the time or support needed by the new teacher. The intervention employed was to have the principal supplement the mentors efforts by serving as an additional resource person to the new teacher. The principal took on this role because no other veteran teachers were available to do so. According to the new teacher, This arrangement really didnt work out too well. The principal was really nice about helping me out, but he just didnt have the time that I needed, and I hated to keep bothering him with questions when he was already so busy with his regular duties. The new teacher also shared with the mentoring coordinator that
the mentoring program, for the most part, was not much help. Unfortunately, they didnt have another veteran teacher in my area and the principal felt that excusing the mentor might cause some problems, so he said that he would be more than willing to help me. Unfortunately it didnt work out as well as he planned.
Finally, in one case, a veteran teacher was directed by his principal to be a mentor. In a discussion with the program trainer, the mentor shared, I felt that the administrator was responding to an easy fix for the new teacher, and I certainly didnt feel like I was valued in the selection process. It was a matter of youre going to do this and no questions asked.
The mentor also indicated at the beginning of the year, I just dont have the time to mentor someone new and because I was not given a choice in the matter. I have to say Im pretty uncomfortable with this arrangement, but Ill do it anyway. When the new teacher found out that the veteran teacher had not volunteered, she said, I cant believe that my mentor was told that he would have to mentor me. Talk about a forced issue. Im extremely uncomfortable with even doing this at this point. After the mentoring coordinator listened to their concerns, they decided to continue the relationship, and the coordinator would monitor its progress. The mentoring coordinator also met with the principal to talk with him about why he required the veteran teacher to a mentor.
After a month, both mentor and new teacher felt more comfortable with the relationship. Although they still struggled on occasion, their comfort level with one another became more pronounced and positive. By the end of the school year, both agreed that the mentoring experience was worthwhile, but not the selection process.
This study has sought to illuminate some of the problems that mentoring teams encountered on a recurring basis and their responses to intervention procedures that were introduced. By introducing the different intervention procedures, mentoring team members and mentoring program coordinators were provided with opportunities to articulate the challenges they faced. By reflecting on and verbalizing their practices, all the mentoring program coordinators and most of the mentors and new teachers were better able to understand the problems encountered and deal with them more effectively. The potential value of this practice is that it provides school districts and university personnel with another lens through which to view the challenges encountered by mentoring team members and mentoring program coordinators.
The researchers believe that the real value of this study rests upon documenting a more complete account of problems that mentoring program coordinators and mentoring teams encounter as they work through the transitional process of developing and sustaining new mentoring programs and mentoring relationships. Planning and carrying out regular conversations with mentoring teams regarding their practices helps to build confidence and a professional culture that values relationships, reflection, and collaborative practices. Some of those conversations, which are included in the recommendations, need to explore self-assessment as a part of the reflective process. Part of managing the health of any mentoring program is developing an assessment process that is in the best interests of all participants. Roskos and Boehlen (2001) wrote that when teachers are able to assess their own performance, they see more clearly the foundation and instructive role of the self-assessment.
Finally, our data show that school district personnel and education faculty need to share the results of their investigations to build on the limited research base that currently exists in the professional education literature. As educators learn more about the problems that mentoring teams encounter beyond those typically found in the literature, they will be in a better position to more fully explore the intervention techniques. We must monitor the progress of our efforts through well-designed research for the dual purpose of informing practice and policy and discovering those questions that have yet to be asked.
RECOMMENDATIONS FOR FUTURE RESEARCH
The significance of this study does not rest on these results and conclusions, although they are helpful. Our data suggest that a more formal approach is necessary in a study of this nature. The studys real significance lies in creating a research agenda that examines intervention procedures, problem-solving time in workshops, and choices that mentors and new teachers make regarding their relationships. Based on this study, the following strategies are recommended for future research.
First, mentoring teams that encountered problems on a recurring basis should have been examined more closelythat is, there should have been a more thorough assessment process throughout the life of the mentoring team relationship. For those teams that continue to encounter problems, the mentoring program coordinator needs to involve both team members in two forms of assessment. The first assessment would require each mentor and new teacher, on a regular basis, to self-assess their relationship professionally and personally and to analyze why they believe the relationship is faltering. The second assessment is based on the first assessment and would involve the mentor, new teacher, and mentoring coordinator in a discussion regarding why the problems have not been resolved and the possible solution or solutions to their problems. The purpose of continually assessing team members is threefold: to ensure that the mentoring team is getting the assistance it needs; to help the team members understand that they are valued; and to provide more detailed evidence that will clarify the type of intervention procedure to be used.
Second, there should be a closer examination of the workshops that new teachers and mentors are required to attend during the school year and on their impact in helping to resolve problems that mentoring teams encounter on a recurring basis.
Third, there is a need for more clarity in understanding the degree of emotional support needed by new teachers and what should that support should look like. This has specific implications for training and the selection and matching process for mentoring program.
Fourth, research is needed to highlight the choices that mentors and new teachers make as they relate to the team relationship. Providing opportunities for dialogue may help clarify what is at stake, but raising these issues may also lead to dysfunctional stalemates and may deepen differences rather than prompt more thoughtful discussion. That is why a more thoughtful analysis is so important. An analysis that requires those who develop and participate in mentoring programs and those who study their impact to be cognizant of and responsive to these important distinctions and their implications.
Finally, the research design recommended involves the use of a quasi-experimental time series design that is appropriate for the four recommendations. The time series design would examine intact mentoring groups that were encountering problems on a recurring basis at each school district over a period of 1 to 3 years, depending on the length of the mentoring program. Intact groups would be pretested repeatedly to determine what recurring problems needed to be addressed. Once a problem was identified as part of the mentoring teams routine, the group would be exposed to an intervention treatment created by the mentoring program coordinator. After the completion of the intervention, the intact groups would be repeatedly posttested to determine the effectiveness of the intervention procedures.
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