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“Can you believe the student said…?” Capturing Critical Teachable Moments After Communication Missteps


by Ellen Bremen — September 21, 2012

Faculty continually complain to each other (even on Facebook) about student communication blunders over everyday classroom issues. While we grumble—and move to swiftly solve the student’s problem we’re grumbling about—what professors typically do not do is circle back with the student and explain how their communication could have come across more effectively and productively. Article discusses the importance of professors closing the communication loop with students in college to give them critical practice for more professional conduct later in the workplace.


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Cite This Article as: Teachers College Record, Date Published: September 21, 2012
http://www.tcrecord.org ID Number: 16879, Date Accessed: 9/2/2014 12:16:27 AM

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About the Author
  • Ellen Bremen
    Highline Community College
    E-mail Author
    ELLEN BREMEN, M.A., is a tenured professor of communication studies at Highline Community College in Seattle, Washington. Bremen is the author of Say This, NOT That to Your Professor: 36 Talking Tips for College Success (NorLights Press, April 2012), and she blogs as The Chatty Professor (http://ellenbremen.com). Bremen has earned three national awards for teaching innovation, most recently the 2011 Sloan Consortium’s Individual Excellence in Online Learning Award. Her research interests include interpersonal communication as it affects the student–professor dynamic and how communication ability learned in college transfers as real-world skills.
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