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Promoting Reasonable Expectations: Aligning Student and Institutional Views of the College Experience


reviewed by Case Willoughby 2006

coverTitle: Promoting Reasonable Expectations: Aligning Student and Institutional Views of the College Experience
Author(s): Thomas E. Miller, Barbara E. Bender, John H. Schuh
Publisher: Jossey-Bass Publishers, San Francisco
ISBN: 0787976245, Pages: 288, Year: 2005
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Libraries overflow with research focused on student learning, retention, development, and success, but this book takes an important step back to ask the overlooked question: what do students and other stakeholders expect from higher education?  If student expectations are not known, then how can they be met?  What effect might unreasonable expectations have on student retention?  This edited book includes chapters that provide illumination into the psychological aspects of expectations, results of in-depth research on student expectations, discussions of other stakeholders’ expectations, and wisdom from leaders in higher education.  The content of each chapter reveals another facet of the truly complex issue of expectations. In the first chapter, Thomas Miller persuasively argues that understanding student expectations is a responsibility of institutions of higher education.  Miller also comments that the majority of available research centers on traditional-aged undergraduates living on campus, although other populations do receive some attention as well.  The... (preview truncated at 150 words.)


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Cite This Article as: Teachers College Record Volume 108 Number 1, 2006, p. 59-62
http://www.tcrecord.org ID Number: 12067, Date Accessed: 10/22/2017 5:05:19 PM

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About the Author
  • Case Willoughby
    Hostos Community College
    E-mail Author
    CASE WILLOUGHBY, Ed.D. is the Director of Academic Achievement at Hostos Community College and a former Class Dean at Columbia University. He holds a doctorate of education in higher education from Teachers College, Columbia University. His publications include entries in the encyclopedia Higher Education in the United States. Additionally, he has presented widely in national student personnel and higher education conferences on topics including organization change, multicultural education, and student development.
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